There are several reasons an iPad won't connect to the internet. Problems can be due to Wi-Fi network misconfiguration, a router issue, or an internet service provider problem. Or, you could simply be out of range of both the Wi-Fi and cellular networks.
Below you can find troubleshooting steps to help identify where the iPad internet problem is and how to fix it.
1. Test the internet connection
If the page displays in the browser, accessing the internet is working correctly and the problem may be related to the app you're using. If the problem is occurring when using Avgar Pro click to search our knowledge base and faqs to help resolve the problem.
If you can't connect to the web page, continue to troubleshoot the problem.
2. Turn Wifi off and back on
Your iPad may not be connecting to Wi-Fi because of a minor software glitch. Sometimes simply turning Wi-Fi off and back on can fix the problem.
Open Settings and tap Wi-Fi. Then, tap the switch at the top of the screen next to Wi-Fi to turn it off. Tap the switch again to turn it back on.
3. Switch on Aeroplane Mode
Switching the iPad to Aeroplane Mode and then immediately switching it off forces the iPad to reconnect to either a previously connected Wi-Fi network, or your preferred cellular network.
To do this go to Settings.
- In the section immediately below your Apple ID is the switch for Aeroplane Mode. Slide right to switch on.
- Slide left to switch off forcing the iPad to re-establish the connection
4. Make sure that Wi-Fi is on and you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is switched on. Tap the name of your Wi-Fi network. A blue checkmark beside a network name means that you're connected.
If you see Auto Join Disabled under your Wi-Fi network name, tap it to turn on Auto-Join.
5. Restart the iPad
A restart is an important step when troubleshooting an iPad. A quick restart might power cycle whatever the issue is and get you back online.
Click to learn how to restart an iPad with, or without a Home button
6. Restart Your Router
While you’re restarting your iPad, turn your router off and back on as well. When your iPad won’t connect to Wi-Fi, sometimes your router is to blame. To restart it, either use the power button on the device or simply unplug it from the wall and plug it back in.
7. Reset the network settings on the iPad
There may be a minor issue or misconfiguration that stops the iPad from connecting to the internet.
Tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, VPN, and APN settings that you’ve used before.
Tips when on a cellular network
If you are using a mobile network with your iPad and can't connect, there are a few additional steps recommended by Apple you can use to help solve the problem. These are in addition to those steps you've tried above: